As described in the Terms of Service, Section 3, no payment processor is technically connected to AITACS Talent at the time of writing. This Policy describes the target refund model that will apply once billing is live — it does not describe a currently operating payment flow.
Once billing is active, all paid AITACS Talent subscriptions will come with a full refund guarantee within 14 calendar days of the original payment date — no questions asked.
1.1. This Refund & Cancellation Policy applies to all purchases made through the Provider's payment processor(s) for AITACS Talent.
Recruiting workflow and candidate CRM platform for in-house recruiters, HR managers, and agency/ third-party recruiters.
1.2. Once integrated, paid subscriptions will be billed via one of the Platform's payment processors — PayPal and/or Paddle.com Market Limited (acting as Merchant of Record where applicable) — as described in the Terms of Service §3. Refund requests will be handled by the Provider and executed through the applicable processor's infrastructure.
2.1. Any Recruiter may request a full refund within 14 calendar days of the original payment date. No reason is required. The refund will be processed in full, including any applicable fees.
2.2. This guarantee applies regardless of how much of the Service has been used during the 14-day window.
2.3. To request a refund within the 14-day window, contact: talent@aitacscrm.app with the subject line "Refund Request" and your payment confirmation. The refund will be initiated within 3 business days of receiving the request.
2.4. Refunds are returned to the original payment method. Processing time after initiation: typically 5–10 business days depending on your bank or card issuer.
3.1. After the 14-day window, refunds for subscription payments are provided at the sole discretion of the Provider, consistent with Terms of Service §3.
3.2. Cancellation of a subscription stops future billing immediately. The Recruiter retains access to the Service until the end of the current billing period. No partial refund is issued for the unused portion of a paid period.
3.3. Exceptions where a refund after 14 days may be granted at the Provider's discretion:
| Plan | Within 14 days | After 14 days | Cancellation |
|---|---|---|---|
| Standard / Premium / Enterprise (subscription) | Full refund | Discretionary | Stops future billing; access until period end |
5.1. Send an email to talent@aitacscrm.app with:
5.2. The Provider will acknowledge the request within 1 business day and initiate the approved refund within 3 business days.
5.3. Refunds are returned to the original payment method via the applicable payment processor. Funds typically appear within 5–10 business days.
6.1. Refunds will not be issued in the following circumstances:
7.1. The Provider encourages Recruiters to contact talent@aitacscrm.app before initiating a chargeback with their bank. Legitimate refund requests are resolved promptly and without dispute.
7.2. Initiating a chargeback for a purchase that does not qualify for a refund under this Policy may result in account suspension pending resolution.
8.1. This Policy is governed by the laws of the State of Israel, consistent with Terms of Service §9. EU/EEA customers retain all statutory rights under applicable consumer protection legislation, including but not limited to EU Directive 2011/83/EU on Consumer Rights.
8.2. Nothing in this Policy limits or excludes any statutory right that cannot be waived under applicable law in the customer's jurisdiction.
For any questions regarding this Refund & Cancellation Policy:
Artem Chukov
Email: talent@aitacscrm.app
Web: aitacscrm.app/talent
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